Shipping policy

Last updated: 8 October 2026

Thank you for shopping with Melt and Mug. This policy explains how we send your order and what to expect.

Where we ship

We ship worldwide. If we cannot deliver to your country, we will contact you before we take payment or we will refund you in full.

Shipping costs

Delivery is free on every order. The price you see at checkout is the price you pay for delivery.

Processing time

We prepare and dispatch orders within 1 to 2 working days (Monday to Friday, excluding public holidays). Orders placed on a weekend or public holiday are processed on the next working day.

Delivery time

Your parcel is sent from our overseas warehouse. Delivery usually takes 7 to 14 working days after dispatch. Delivery times are estimates and can vary with your location, the carrier and customs checks.

Tracking

When your order ships, we send a confirmation email with a tracking number. If you have not received it within 3 working days of ordering, please check your spam folder and then contact us.

Customs, duties and taxes

Orders sent to destinations outside the European Union may be subject to import duties, taxes or customs fees charged by your country. These charges are not included in our prices and are the responsibility of the customer.

Address details

Please check your delivery address carefully at checkout. If an order is returned to us because of an incorrect or incomplete address, we can send it again once you cover the new delivery cost.

Delayed, lost or damaged parcels

If your parcel is delayed beyond the delivery times above, appears lost, or arrives damaged, email us at service@meltandmug.com. For damaged or wrong items, see our Refund Policy.

Contact

Questions about delivery? Email service@meltandmug.com. We reply every day between 9:00 AM and 9:00 PM.